2024 continued the trend of ransomware attacks in the education sector making headlines. The year opened with Freehold Township School District in New Jersey canceling classes due to a ransomware attack. Students at New Mexico Highlands University missed classes for several days while employees experienced disruption of their paychecks after a ransomware attack. The attack on the Alabama Department of Education served as a reminder that all school systems are vulnerable.

Ransomware attacks in education decreasing

The year closes with some positive news about ransomware in the education sector. Sophos State of Ransomware in Education 2024 found that ransomware attacks on educational institutions decreased in 2024. Attacks on higher-education institutions dropped from 79% reporting attacks in 2023 to 66% in 2024. Lower education saw a similar decrease, from 80% in 2023 to 63% in 2024. However, the attack rates for both are still higher than the global cross-sector average of 59%.

Ransomware affects education quality

Not surprisingly, a recent study also found that students are impacted by ransomware attacks on the education sector. A study from Action1 found that the majority (64%) of education IT workers report that ransomware impacts education quality. Researchers found the reasons for the attacks are multifold, including that 44% devote only 10% of their IT budget to cybersecurity and the majority of schools (78%) do not employ cybersecurity specialists.

In an NPR article, Noelle Ellerson Ng with the School Superintendents Association said that the reason for targeting the education sector is that schools are often low-hanging fruit. Additionally, she points to the fact that school systems, which collect a lot of valuable data from both students and employees, often are the largest employers in a community.

“That makes it very, very ripe,” says Ng. “And then you layer on the fact that [the data] is so sensitive and so longitudinal and so personal, and there’s a huge vulnerability.”

Reducing cyber risks in the education sector

Even with the decline, schools should continue to focus on reducing their vulnerabilities.

Here are some ways schools can reduce ransomware risk:

• Install antivirus and anti-malware software on all devices. Be sure to also include tablets and phones. Make sure that updates and patches are installed on a timely basis.
• Provide training to all employees and students. Teach good cybersecurity practices, including choosing strong passwords and how to avoid being a victim of phishing. Continually send reminders on not clicking on unknown links or downloading suspicious files.
• Install filtering software. By filtering out potentially malicious links and files, you can reduce the chance of students or employees falling victim to a phishing scheme.
• Use multi-factor authentication (MFA). Because ransomware attacks can start with unauthorized access, educational organizations should take extra steps to ensure that every user who logs in is who they claim to be. With MFA, users must use email, text or token in addition to a password, adding an extra layer of security.

Recovery costs have increased

While the decrease in attacks was positive, Sophos’ report found a troubling trend — the recovery costs have more than doubled for ransomware attacks in education. Lower-education organizations reported a mean cost of $3.76 million to recover from a ransomware attack in 2024, compared to $1.59 million. Researchers found the increase even higher in higher education, more than four times higher from 2023 to 2024 ($1.06 million to $4.02 million).

Here are ways to reduce recovery costs:

• Back up your data. In addition to backing up data in real-time, educational institutions should take precautions to secure the backups, such as by using air-gapped backups as well as immutable backups that cannot be erased. Sophos found that costs for lower-education institutions whose backups were compromised were five times higher ($3 million versus $562,500) than those who had a backup to revert to.
• Segment the network. When a ransomware attack happens on a segmented network, cyber criminals can encrypt only the portion of the network that they accessed. By reducing the amount of data breached and the systems impacted, schools can significantly reduce recovery time and costs.
• Create an incident response plan. Often, the recovery is extended due to schools not containing the ransomware quickly enough. Additionally, business disruption also adds to the recovery time. With an incident response plan, employees know exactly what to do when a ransomware attack occurs by including the four fundamentals of a response plan — planning, detection, recovery and post-incident actions.

Propensity for paying ransom has increased

Recovery costs are also increasing due to the changes in the ransom payment patterns and amounts. When an educational organization pays the ransom to gain access to their data, that exponentially increases the recovery costs.

The Sophos Report found that the decision to pay the ransom has increased in both higher and lower education. In 2023, 56% of educational organizations attacked by ransomware paid the ransom, compared with 67% in 2024. The number of higher-education institutions paying the ransom also increased from 47% to 62%.

Additionally, the amount of the ransom has increased, which also adds to the rising recovery costs. The average ransom in lower education was $3.9 million, with 44% of demands of more than $5 million. Higher education demands also increased to $4.4 million. Ransoms in critical infrastructure sectors, such as education, tend to be higher due to the urgency of restoring operations as well as the sensitive nature of the data. Additionally, cyber criminals increasingly use double extortion, demanding a ransom to unencrypt the data and then a second ransom to not make the data public, which increases recovery costs.

The future of ransomware attacks in education

While the decrease in attacks is positive, educational organizations must pay attention to the rising recovery costs. Because every dollar spent in education towards recovering from an attack means money is not available for learning, the costs of ransomware recovery are even more impactful than other sectors. By proactively taking steps to both reduce risks and reduce recovery costs, educational organizations can keep their focus on what matters most — educating students.

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On August 29, 2024, CISA announced the launch of a new cyber-incident Reporting Portal, part of the new CISA Services Portal.

“The Incident Reporting Portal enables entities and individuals reporting cyber incidents to create unique accounts, save reports and return to submit later, and eliminate the repetitive nature of inputting routine information such as contact information,” says Lauren Boas Hayes, Senior Advisor for Technology & Innovation, at CISA.

Shortly after the announcement, Security Intelligence reported on how the portal was designed and how it differs from other cyber incident reporting structures. We noted that CISA’s biggest advantage was its ability to assist the reporting organization with response and remediation.

“Any organization experiencing a cyberattack or incident should report it — for its own benefit and to help the broader community. CISA and our government partners have unique resources and tools to aid with response and recovery, but we can’t help if we don’t know about an incident,” said CISA Executive Assistant Director for Cybersecurity Jeff Greene in a formal statement covering the portal’s announcement.

Four months later

Since the announcement in August, a lot has happened. There was a presidential election, and a new administration will take charge on January 20. The current CISA director and other political appointees will step down. The agency’s future is uncertain as of this writing, particularly regarding who will oversee it and whether its functions will be divided across different federal departments. Still, it is expected that its work will continue.

Before these changes occur, we wanted to check in with CISA to follow up on the portal’s progress and what the future might look like.

Long history of collecting cyber incident reports

CISA was first created in 2018, but federal agencies have collected cyber incident reports for decades.

“The launch of the Incident Reporting Portal is a significant step forward for CISA’s ability to collect operationally relevant data from reporters in a system which is more usable for reporters,” says Hayes. “The vision for the Incident Reporting Portal is for CISA’s Incident Reporting Portal to continue to enhance the functionality of the system to enable entities to share submitted reports with colleagues or clients to facilitate more effective third-party reporting, communicate directly with CISA, and access information and services relevant to the reporter.”

The portal is expected to make compliance with the Cyber Incident Reporting for Critical Infrastructure Act of 2022 easier. This act will “require CISA to coordinate with Federal partners and others on various cyber incident reporting and ransomware-related activities” across the 16 sectors, agencies and industries deemed “vital to the health, economy and security of the community or region.”

Hayes adds that while reporting under the Cyber Incident Reporting for Critical Infrastructure Act of 2022 will not be required until the Final Rule goes into effect, the agency encourages critical infrastructure owners and operators to voluntarily share information on cyber incidents prior to that date to help prevent other organizations from becoming victims of similar incidents.

“Sharing information allows us to work with our full breadth of partners to help prevent attackers from compromising other victims using the same techniques,” says Hayes.  “Sharing information can provide insight into the scale of an adversary’s campaign.”

Why reporting is vital to overall cybersecurity

While reporting cyber incidents to the portal is voluntary at the moment, all organizations are encouraged to share the information. If they feel the need, they can do so anonymously. As cyberattacks and nation-state threats become more sophisticated and increasingly target critical infrastructure industries, sharing this information with CISA allows the agency to help other organizations prepare for emerging threats and implement preventive measures before the damage is done.

“Isolating cyberattacks and preventing them in the future requires the coordination of many groups and organizations,” CISA explained. “By rapidly sharing critical information about attacks and vulnerabilities, the scope and magnitude of cyber events can be greatly decreased.”

And it isn’t just CISA that uses this information. According to the U.S. Government Accountability Office (GAO), 14 federal agencies are responsible for protecting critical infrastructure from cyberattacks, many in unexpected ways. For example, TSA, which handles airport security screening, is also responsible for safeguarding the country’s gasoline pipelines.

“Entities representing critical infrastructure owners and operators told us there are great benefits in getting information about threats from federal agencies,” the GAO reported.

What comes next

Despite a changing presidential administration, CISA is moving forward. It is planning a future designed to keep the critical infrastructure safe from cyber threats, which, in turn, will provide a layer of protection for the nation’s citizens and businesses.

“Sharing information allows us to work with our full breadth of partners so that the attackers can’t use the same techniques on other victims and can provide insight into the scale of an adversary’s campaign,” Jeff Greene was quoted in Federal News Network. “CISA is excited to make available our new portal with improved functionality and features for cyber reporting.”

As for the Incident Reporting Portal’s future, Hayes says, “In the future, we are planning to implement additional features that will take time to develop and incorporate user feedback. Our user experience team is actively working to get feedback on how we can improve the system over time.”

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