Started a new role about two weeks ago as a Security Associate at an MSP (I'm remote, working a different timezone than the rest of the team). Coming from a single-org security background, and now I'm dealing with 150+ client environments, compliance frameworks I've never touched before (working toward an MSP-specific certification/audit), and honestly every task I dig into seems to surface three more things I don't have context for.

My manager has been genuinely supportive, low pressure, encourages questions, says things like "we'll figure it out together." But I still feel like I'm constantly hitting walls I can't get past on my own: unclear ownership of tasks, missing documentation, not knowing who to ask for basic org context (who owns what system, where policies live, etc.). I sent my manager an honest note today saying I'm finding it genuinely challenging, which felt like the right call, but I'm second-guessing myself on whether that was too much too soon.

For anyone who's been in a similar spot, new to an MSP, new to a bigger/messier environment than what you came from, how long did it realistically take before things started clicking? Any advice on how to ask for help/context without it looking like I'm not cut out for this? Trying to stay patient with myself but it's rough some days.

Thanks in advance, just needed to hear this gets easier.