Letter from group published by MPs blames 12 March glitch on software update to its mobile banking apps

Lloyds Banking Group exposed the personal data of nearly 500,000 customers in an IT glitch that left people’s payments, account details and national insurance numbers visible to other users, a committee of MPs has revealed.

A letter from Lloyds, published by MPs on the Treasury select committee on Friday, blamed the glitch on a software defect introduced during an IT update to its Lloyds, Halifax and Bank of Scotland mobile banking apps overnight into 12 March.

Hackers stole personal information of 6.6m people but outsourcing firm did not shut device targeted for 58 hours

The outsourcing company Capita has been fined £14m for data protection failings after hackers stole the personal information of 6.6 million people, including staff details and those of its clients’ customers.

John Edwards, the UK information commissioner who levied the fine, said the March 2023 data theft from the group and companies it supported, including 325 pension providers, caused anxiety and stress for those affected.

Regulator acts on leasing of ‘global title’ numbers after industry efforts to tackle problem were ineffective

The UK communications regulator Ofcom is banning mobile operators from leasing numbers that can be used by criminals to intercept and divert calls and messages, including security codes sent by banks to customers.

Ofcom said it would stop the leasing of “global titles”, special types of phone numbers used by mobile networks to support services to make sure messages and calls reach the intended recipient.